Feb 08, 2024 8:44 AM
Frontline workers shoulder greater burdens and are often unaware of well-being benefits, says
"Frontline workers regularly interact with frustrated customers, work irregular shifts, lack paid time off, and have minimal autonomy over duties assigned by managers, which can contribute to higher rates of burnout, anxiety, depression, and secondary traumatic stress, compared to their corporate colleagues," said
Even though frontline workers are less aware of mental well-being benefits, meQ's workforce well-being research shows that frontline populations demonstrate significantly larger improvements in resilience–the skill that protects workers from burnout risk – than non-frontline populations. In a sample of more than 18,000 employees across the two populations, these data show that frontline staff have a 42% greater improvement in resilience than non-frontline populations.
Frontline Workers Hesitate to Admit They Need Support
Despite grappling with more demanding roles and the associated impacts on mental well-being, frontline staff are not always open to support. They are 64% more likely than non-frontline peers to state that they do not have an issue with stress. Among those who recognize they have a problem, frontline employees are 62% more likely than non-frontline staff to say they have not sought help.
meQ's research confirms a significant knowledge gap between frontline and non-frontline employees regarding employer well-being benefit offerings. Awareness of relevant employer-provided benefits was 22% lower among frontline staff compared to non-frontline staff. This gap was most pronounced among younger employees where research suggests the need is highest. Three-quarters (73%) of non-frontline Gen Z staff report feeling well-informed about available mental well-being benefits and less than half (43%) of frontline workers are aware of relevant benefits.
"Given both the elevated risk factors and participation obstacles frontline employees face, organizations reliant on these essential workers must prioritize awareness and access to needed benefits across this vulnerable population," explains
"It's clear that frontline workers shoulder greater burdens from highly demanding roles yet are less likely to seek support," said
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